Processing:
Upon placing an order, processing begins immediately. Orders are prepared for shipment on the same day, commencing as soon as they are processed. Please note that the cut-off time for processing orders is 2 PM UK GMT. Ensuring accuracy in your delivery address during checkout is crucial for a seamless delivery process and to prevent any possible delays in receiving your order.

Shipping:
All UK delivery services provided by us come with comprehensive tracking options. We work with several delivery partners including DPD, Evri, Royal Mail and Yodel to deliver your items swiflty and on time. Upon dispatch, you will receive a tracking number to monitor the progress of your order until it reaches your doorstep.

Note: All estimated or typical delivery times are based on historical data obtained from past orders. These times are approximate and serve as a reference point for your convenience.

International

International Delivery Destinations (Outside of the UK):

We offer shipping to various international destinations to ensure our customers worldwide can enjoy our products. Here are the countries we currently deliver to:

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Arab Emirates.

Please note:

Shipping times may vary, especially during public holidays, as manufacturers and couriers may limit their operations. While we strive to minimise any delays, please understand that these circumstances are beyond our control. Normal service will resume immediately after each holiday.

Please ensure that you provide accurate address details during checkout to avoid any potential delays in delivery due to incorrect address information, customs clearance procedures, or other issues.

Dispatch cut-off time:

Our order processing cut-off time is 2 PM UK GMT. Orders placed before this time will be processed and dispatched on the same day. Orders submitted after the cut-off time will be processed and prepared for dispatch the following day.

Tracking Your Order:

Once your items are shipped, you will receive an email notification from us containing a tracking number. You can use this tracking number to monitor the status of your delivery. If you encounter any issues with tracking your order, please don't hesitate to contact us, and we will assist you promptly.

Note for taxes:

Customers are responsible for facilitating the importation of products into their respective countries and complying with their nation's regulations. Import duties and taxes may be imposed upon arrival of the shipment in your country, and any additional fees associated with customs clearance are the customer's responsibility. Please be aware that poshpendant has no control over these charges and cannot predict their specific amounts. We appreciate your understanding of these external factors in international shipping.

Address Change:

Once your order is in transit, we're unable to modify the delivery address. If you need to update your delivery location, please reach out to us within 12 hours of placing your order. You can contact us via email at info@poshpendant.co.uk. Kindly note that we process and dispatch orders within one business day of receiving them.

Cancellations:

Should you change your mind before receiving your order, we can accept cancellations at any time before the order is dispatched. Refer to our refund policy if your order has already been sent.

Unexpected Delays:

While we strive to meet the standard shipping times, occasionally, deliveries may take longer. If your package exceeds our advised delivery timeframe, please contact us immediately. We'll work to resolve any issues within our control.

Parcel Damaged in Transit:

If you receive a parcel damaged in transit, please reject it from the courier and promptly notify our customer service team. If the parcel is delivered in your absence, contact customer service for further instructions.

For Additional Inquiries:

Our business hours are as follows: Monday - Friday: 9:00 am - 5:00 pm, Saturday - Sunday: Closed, Public Holidays: Closed

If you have any further questions, don't hesitate to reach out to our customer service team.